This is thanks to an annual audit which is run by independent specialist Cure53. The great thing about TunnelBear that sets it apart is that all this is actually proven, not just claims on its website. All that means it can't link any user to an IP address.Īll that's recorded is operational data, like the OS version of the device being used and when a connection was established. No IP address, website address, DNS queries or application, services, or website data is collected. There is in-depth information on everything the VPN collects and all that it doesn't. TunnelBear operates a very thorough privacy policy indeed. In our test, we got a helpful reply in three and a half hours. While there isn't any live chat support, you can use a contact page to send a direct message to the support team. TunnelBear support is also worth a mention as the website has lots of assistance that should deal with most issues, even more complex ones. This is all automated for you – easy and helpful for those that want it to 'just work' but potentially frustrating for those that want more control. Protocol-wise, there is OpenVPN and IKEv2, but you don't get to pick which you use. Connection times were fast in testing with a wait of between two and ten seconds to be up and running. You have a map-based approach on many of the clients, allowing you to pick your servers based on their global location, using a drop-down menu with the location names. The clients and apps are minimal with easy setup and use. Specific tunnels are recommended for torrenting which are Canada, U.S., UK, Germany, Sweden, Netherlands, and Romania. TunnelBear does support torrenting, although its P2P powers are not something it shouts about. In our testing, TunnelBear failed to unblock Netflix, Amazon Prime Video, and BBC iPlayer. Yes, it will unblock DIsney+, but it struggled with the other major services. Unblocking streaming services is something this VPN can do but in a very limited way when compared to the competition. For those looking beyond that, to consoles, routers, and OpenVPN, they will be left wanting. This has apps and clients that span iOS, Android, Mac, Windows, Chrome, Firefox, and Opera. TunnelBear gets you access to its VPN service on up to five devices at once and that may be a reality thanks to all the support. Source: TunnelBear (Image credit: Source: TunnelBear)

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